Shared Services Coordinator

remote
Remote, Remote, Canada .
full-time . January 20, 2026

Description

Position: Shared Services Coordinator

Role Status: New (Future Role)

Department: Shared Services

Reporting to: Director, People and Culture

Location: Remote within Canada

Position Type: Full-Time, Permanent

Salary Range: $50,000–$60,000 CAD per year, plus eligibility for company bonus and benefits

Hours: Monday – Friday, 9AM – 5PM (in your time zone, flexible hours)

If you crave a workplace that values your ideas, your growth and development and where you can learn from the best, then you're exactly who we're looking for. We're not interested in the status quo - we're here to shape the future of agrimarketing. And we know you share that passion too. 

As one of the largest ag-focused agencies in the world, we challenge people and brands to be more than they imagined. At our core, we’re a team of outperformers who are committed to growing ourselves, our colleagues, our clients and our business. We’re looking to attract and grow creative and strategic minds who share our desire to outperform in their careers and in their lives. With the right people, we will create great outcomes for clients, employees and Think Shift. See a future for yourself at Think Shift? Keep reading! 

SUMMARY 

The Shared Services Coordinator is the heartbeat of our support team and a go‑to resource for employees across the organization. From welcoming new hires to keeping both people and financial processes running smoothly, this role plays an essential part in creating a seamless experience behind the scenes. You’ll support recruitment, onboarding, benefits, payroll coordination, and the everyday moments that shape our culture, while also ensuring financial accuracy through vendor payment processing, monthly bank reconciliations, and by creating and maintaining employee, vendor, and client records within our financial platform.

If you thrive in a role where no two days look the same, enjoy helping others succeed, and take pride in getting the details right, this position is for you. We’re looking for someone who is people‑minded, organized, and naturally curious—someone who brings energy and care to a variety of administrative and operational challenges. This role is well‑suited to someone who’s always looking to learn, eager to stretch their skills, and excited to grow within a dynamic Shared Services team. If you’re energized by variety and ready to take on new challenges with confidence, you'll find plenty of opportunity to develop and make a meaningful impact across the organization.

ACCOUNTABILITIES 

People Operations (80%)

Talent Operations
Support full-cycle recruitment coordination, including posting roles, reviewing resumes, scheduling interviews, and preparing interview materials.
Communicate with candidates throughout the recruitment process to ensure a smooth and timely experience.
Onboarding Operations
Own end-to-end onboarding coordination: preparing new hire documentation, managing logistics and communications, and helping new team members feel welcomed and set up for success from day one.
People Data & Records Management
Serve as the day-to-day owner of People & Culture systems, including the HRIS and performance management platform, supporting accurate data management and smooth system operations.
Maintain accurate and up-to-date employee records, including changes and confidential documentation.
Assist with preparing reports, spreadsheets, and materials related to People & Culture programs.
Compensation & Benefits Coordination
Collect and process employee changes (e.g., compensation, status, banking, and personal info updates) and ensure they’re reflected accurately for payroll.
Assist with documentation and support required for benefits-related updates and inquiries.
Employee Experience & Internal Support
Provide timely support and responses to employees seeking information or assistance regarding People & Culture processes or documentation.
Support engagement and culture initiatives as directed.

Finance & Operational Support (20%)

Financial Operations
Set up and process vendor payments.
Perform monthly bank reconciliations to ensure the accuracy and completeness of financial records.
Sage Intacct Records Management
Create and maintain employee records within Sage Intacct.
Create and manage vendor profiles within Sage Intacct.
Create and maintain client records within Sage Intacct.
Shared Services Operational Support
Provide administrative and operational support across Shared Services functions as needed to ensure smooth internal workflows.

WE'RE LOOKING FOR

Experience in administrative or coordination roles, with confidence managing a variety of responsibilities with accuracy and consistency.
Hands-on experience using an HRIS or People system (any platform), with a solid understanding of how HRIS tools support employee data, navigating processes, report generation, and learning new tools as needed.
Strong attention to detail and the ability to keep records and documentation organized, complete, and reliable.
Clear, professional, and warm communication skills when interacting with candidates, employees, vendors, and colleagues.
Solid organizational skills, including the ability to balance multiple tasks, shifting priorities, and consistent follow-through.
A curious, proactive approach to work, with a willingness to ask questions and learn new processes.
Adaptability and ease moving between different types of tasks in a fast-paced environment.
Motivation to learn, take on new challenges, and continue growing over time.

BENEFITS 

Think Shift provides an attractive, market-researched comprehensive compensation plan, which includes base salary and company bonus. Employees enjoy a range of benefits, some of which include:  

Flexible remote work arrangements
Medical, dental and vision benefits coverage start day 1
Unlimited wellness days so you can be at your best 
3 weeks of vacation
Celebrate your birthday with $150 and a PTO day
Semi-annual bonuses (based on company performance)
Professional development opportunities 
Employee referral bonus
Annual company retreat

Our Freedom with Responsibility Philosophy 

At Think Shift, we believe our unique culture and philosophies make us different in a good way. Our talented team of multi-disciplined creators and strategists have one thing in common: the drive to outperform and to help our clients do the same. 

We believe in providing guidelines for Think Shifters to operate within instead of putting up fences that can restrict true creativity and diversity of thought. With the freedom to operate in a way that best works for them, it allows everyone to bring their best selves to work. But with great freedom also comes great responsibility and the expectation of following through on what you say you’ll do. We understand this approach is not for everyone. Think Shift is for those who blaze the path for their own growth and challenge the status quo to find a better way. It’s for those who are committed to protecting, preserving and overall, enhancing what has been entrusted to them. 

Compensation Philosophy

As a remote-first company, Think Shift sets salary ranges using a Canada-wide market lens. Ranges are informed by external market benchmarking, internal equity, and the scope, impact, and responsibilities of each role.

Compensation at Think Shift is designed to recognize contribution and performance, and ranges are established in good faith to reflect where most candidates are expected to land based on skills, experience, and role alignment.

We Want You to Be YOU! 

At Think Shift, we want everyone to feel comfortable bringing their complete and authentic selves to work. We believe that when individuals bring their unique experiences, backgrounds, knowledge, perspectives and self-expression to the collaborative process, our team becomes even more amazing. We are committed to fostering a diverse and inclusive workplace and welcoming talent from all backgrounds. As part of our stewardship commitment, Think Shift continually strives to create a culture of respect and fairness for all. 

If you require any accommodation or support during the recruitment process, please let us know

Know someone who would be a perfect fit? Let them know!